Shipping policy
Shipping Policy
Free Worldwide Shipping We offer free shipping on all orders, worldwide — no minimum order value required.
Processing Time Orders are typically processed 1 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
- Worldwide: 4–7 business days
Delivery times are estimates and may vary depending on customs clearance and local postal services.
Tracking Once your order is shipped, you will receive a tracking number by email. You can use it to monitor your shipment's progress.
Customs & Duties International orders may be subject to customs duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping costs.
Lost or Delayed Shipments If your order hasn't arrived within the estimated timeframe, please contact us at support@velyzoo.com and we'll do our best to assist you.